Terms of service

1.THESE TERMS

1.1 Who is covered by these terms and conditions.

These terms and conditions apply to you if you purchase goods from us as a Trader. They do not apply for business to consumer transactions. These purchases need to be covered by separate terms and conditions – please contact us to discuss if you are representing a consumer transaction.

1.2 What these terms cover.

These are the terms and conditions on which we supply goods and, if relevant, our build service to you.

1.3 Why you should read them.

Please read these terms carefully before you submit your order to us. These terms tell you who we are, how we will provide goods to you, how you and we may change or end the contract, what to do if there is a problem and other important information. If you think that there is a mistake in these terms, please contact us to discuss.

2. INFORMATION ABOUT US AND HOW TO CONTACT US

2.1 Who we are.

We are Clee Cycles LTD registered in England and Wales. Our company registration number 6173714 Incorporated on 20 March 2007
Registered Office : The Paddocks Upper Netchwood, Monkhopton, Bridgnorth, England, WV16 6SF

2.2 How to contact us.

Tel: 01746 763120 

enquiries@clee-cycles.co.uk

2.3 How we may contact you.

If we have to contact you we will do so by telephone or by writing to you at the email address or postal address you provided to us when you place your order, so it is your responsibility to make sure these are valid and correct.

2.4 "Writing" includes emails.

When we use the words "writing" or "written" in these terms, this includes emails.

3. OUR CONTRACT WITH YOU

3.1 How we will accept your order.

Our acceptance of your order will take place either when you press the Confirm and Place Order button for a website purchase or when we email you to accept it (order acceptance) for a purchase we have discussed via the telephone or emails, at which point a contract will come into existence between you and us.

3.2 If we cannot accept your order.

If we are unable to accept your order, we will inform you of this and will not charge you for the goods. This might be because the goods are out of stock, because of unexpected limits on our resources which we could not reasonably plan for, because we have identified an error in the price or description of the goods or because we are unable to meet a delivery deadline you have specified.

3.3 Your order number.

We will assign an order number to your order and tell you what it is when we accept your order - either directly from the website or via our order acceptance email. It will help us if you can tell us the order number whenever you contact us about your order.

4. OUR GOODS & BUILD SERVICE

4.1 Goods may vary slightly from their pictures.

The images of the goods on our website, catalogues and in any other sales material are for illustrative purposes only. Although we have made every effort to display the colours and finish accurately, we cannot guarantee that the images displayed on our website or in our catalogues and sales material accurately reflect the colour or finish of the goods. Your goods may vary slightly from those images. We may also make variations to the appearance of our goods to incorporate improvements or allow for manufacturing or assembly alterations and we are therefore unable to guarantee that the goods will be identical to those displayed on our website or in our catalogues and sales material. Although we have made every effort to be as accurate as possible, all sizes, weights, capacities, dimensions and measurements indicated on our website or in our catalogues and sales material should be considered to have a 5% error tolerance.

4.2 Our build and configuration service option.

When you use our build or configuration service you accept that in order to deliver your built or configured goods we will have consumed time on delivering the service in order to deliver the parts. By including this in your order you are explicitly confirming that we are to go ahead with the delivery of this service within the time you have to cancel the contract and therefore this will be charged whether or not we continue to deliver the goods. We will make every effort to stick to the timescales we agreed for the build or configuration service, but if unforeseen delays do occur then we will keep you advised and update you regularly on progress.

4.3 Packaging of goods may vary.

We package well because we want to get your order to you in good condition. The packaging of the goods may vary from any shown in images on our website or from order to order.

4.4 Making sure your measurements are accurate.

If we are configuring the goods to measurements you have given us you are responsible for ensuring that these measurements are correct.

5. YOUR RIGHTS TO MAKE CHANGES

If you wish to make a change to the goods you have ordered please contact us. We will let you know if the change is possible. If it is possible we will let you know about any changes to the price of the goods, the timing of supply or anything else which would be necessary as a result of your requested change and ask you to confirm whether you wish to go ahead with the change. If we cannot make the change or the consequences of making the change are unacceptable to you, you may want to end the contract (see clause 8 - Your rights to end the contract).

6. OUR RIGHTS TO MAKE CHANGES

6.1 Minor changes to the goods. We may change the goods: 6.1a. to reflect changes in relevant laws and regulatory requirements; and 6.2.b to incorporate minor technical adjustments and improvements from manufacturers, for example to address a safety issue. These changes will not affect your use of the goods.

7. PROVIDING THE GOODS

7.1 Delivery costs.

The costs of delivery will be as advised to you by the website or by our sales team during the order process and confirmed by us in the website order confirmation or our email acceptance to you.

7.2 When we will provide the goods.

During the order process we will let you know when we will provide the goods to you. We will deliver them to you as soon as reasonably possible and in any event within 90 days after the day on which we accept your order.

7.3 Where we will deliver the goods.

Goods will be delivered to the agreed address of your place of business. Goods will not be drop shipped directly to your customers without our express permission and arranged by prior agreement.

7.4 We are not responsible for delays outside our control.

If our supply of the goods are delayed by an event outside our control then we will contact you as soon as possible to let you know and we will take steps to minimise the effect of the delay. Provided we do this we will not be liable for delays caused by the event, but if there is a risk of substantial delay you may contact us to end the contract and receive a refund for any goods you have paid for but not received.

7.5 Collection by you.

If you have asked to collect the goods from our premises, you can collect them from us at the time we have agreed and advised you of in confirmation email. If this time becomes a problem then simply contact us and we can arrange an alternative, although this alternative must be within 7 days of the original agreed collection date unless agreed otherwise by us in writing.

7.6 If you are not at available when the goods are delivered.

If no one is available at your address to take delivery and the goods cannot be posted through your letterbox, our delivery carrier will leave you a note informing you of how to rearrange delivery or collect the goods from a local depot.

7.7 If you do not re-arrange delivery.

If you do not collect the goods from us as arranged or if, after a failed delivery to you, you do not re-arrange delivery or collect them from a delivery depot we will contact you for further instructions and may charge you for storage costs and any further delivery costs. If, despite our reasonable efforts, we are unable to contact you or re-arrange delivery or collection we may end the contract and clause 10.2 will apply.

7.8 When you become responsible for the goods.

The goods will be your responsibility from the time we deliver the goods to the address you gave us or the time you collect it from us.

7.9. When you own goods.

You own the goods once we have received payment in full.

7.10 What will happen if you do not give required information to us.

We may need certain information from you so that we can supply the goods to you, such as the required measurements to make the correct choice of the goods. If so, this will have been stated in the description of the goods on our website, our catalogue or sales material. We will contact you to ask for this information if you have not provided it during the sales process. If you do not give us this information within a reasonable time of us asking for it, or if you give us incomplete or incorrect information, we may either end the contract (and clause 10.2 will apply) or make an additional charge of a reasonable sum to compensate us for any extra work that is required as a result. We will not be responsible for supplying the goods late or not supplying any part of them if this is caused by you not giving us the information we need within a reasonable time of us asking for it.

7.11 We may suspend supply of the goods if you do not pay.

If we are supplying the goods in stages and you do not pay us for the goods when you are supposed to (see clause 12.4) and you still do not make payment within 5 days of us reminding you that payment is due, we may suspend the supply of any undelivered goods until you have paid us the outstanding amounts. We will contact you to tell you we are suspending supply of the goods. We will not suspend the goods where you dispute the unpaid invoice (see clause 12.6). As well as suspending the goods we can also charge you interest on your overdue payments (see clause 12.5).

 

14. MANUFACTURER GUARANTEES

14.1 Some of the goods we sell to you come with a manufacturer's guarantee.

For details of the applicable terms and conditions, please refer to the manufacturer's guarantee provided with the goods.